Are you facing a high amount of customer complaints due to product contamination?


Are you facing a high amount of customer complaints due to product contamination?

Case Study: Ensuring Product Safety with Purple Diamond

Challenge: A prominent food manufacturing company was encountering challenges in ensuring the safe packaging and transportation of their products. With a high incidence of product damage and contamination during transit, the company faced customer complaints and financial losses. They needed a reliable solution to enhance product safety during transportation.


Purple Diamond, a trusted provider of packaging solutions, was approached to address the client’s concerns. Conducting a thorough assessment of the client’s existing packaging and transportation processes, Purple Diamond identified areas for improvement. The company recommended the adoption of advanced packaging materials, improved handling protocols, and customized transportation solutions to safeguard the products during transit.

Test Methods:

To validate the efficacy of the proposed solutions, Purple Diamond conducted a series of tests using the new packaging materials and transportation procedures. These tests included simulated transport scenarios, impact resistance assessments, and durability testing to evaluate the performance of the enhanced solutions under different conditions.

  1. ASTM D4169 – Standard Practice for Performance Testing of Shipping Containers and Systems

  2. ASTM D880 – Standard Test Method for Impact Testing for Shipping Containers and Systems

  3. ASTM D4728 – Standard Test Method for Random Vibration Testing of Shipping Containers

  4. ISTA (International Safe Transit Association) Test Procedures

Other (common for food manufacturing processes) test methods included:

  1. Packaging integrity testing (e.g. seal strength ASTM F88 Test Method for Seal Strength of Flexible Barrier Materials Standard Number, leak testing)

  2. Shelf-life testing (e.g. stability testing, accelerated aging studies)

Purple Diamond uses methods specified by regulatory bodies such as the Food and Drug Administration (FDA) or the United States Department of Agriculture (USDA), as well as industry standards set by prominent organizations, the American Society for Testing and Materials (ASTM) and the International Organization for Standardization (ISO). 


Following the implementation of Purple Diamond’s recommendations, the client witnessed a significant decrease in product damage and contamination during transportation. Customer complaints reduced substantially, and the overall safety and quality of the products upon delivery improved noticeably. The tailored transportation solutions also optimized the logistics operations of the client, leading to cost efficiencies and operational enhancements.


Ensuring product safety is crucial in the packaging industry, especially for companies involved in food manufacturing. By partnering with Purple Diamond and embracing their innovative solutions, the client successfully mitigated the risks associated with product damage and contamination during transit. The collaboration with Purple Diamond not only bolstered the safety standards of the client’s products but also elevated customer satisfaction and financial performance.

For industry insights and updates on cutting-edge packaging solutions, connect with Purple Diamond today. Stay informed and enhance your packaging operations for greater efficiency and product safety. #PackagingInnovation #ProductSafety #PurpleDiamond 📦🚚

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